Advanced Telephony
CrossRealms partners with 3CX for small- and mid-sized markets to provide enterprise-class telephony solutions at a fraction of the cost. Our systems can scale multiple locations with hundreds of users, offering the latest features for businesses and call centers.
Employee Mobility:
Employees work remotely while staying connected to the company's IP PBX. Calls can be made and answered seamlessly from outside the office. Voice mail and faxes are received via email.
Globalize your business:
Connect branch offices and re-direct local customer service numbers via the Internet to your phone system at negligible cost.
Standards-based SIP:
Supports standard SIP soft/hard phones from any vendor.
Microsoft Outlook:
Launch calls from Microsoft Outlook or other popular CRM systems.
3CX Phone System
- Integrated voice mail
- Licensing per concurrent call-not number of phones
- Built-in fax server; converts faxes to PDF and auto sends via e-mail
- Digital receptionist
- Centralized phone book
- Branch office connectivity
- Built-in backup and restore feature
- Tele-worker support
- Open, vendor-independent system that grows with your business
- Unified communication
- CRM integration
- Full integration capability with Microsoft Exchange 2007/2010 systems
- Soft phones come free with the 3CX system
- Improve productivity with presence, desktop based call control and extension management
- No need for separate phone wiring - phones use computer network.
- Deliver mobility by allowing employees to work from home using a remote extension
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Call Center Module Add-On
- Advanced Real time Queue Statistics
- Monitor queue status
- Review the number of callers in a queue
- Advanced Agent Statistics
- Log agents in and out of queues
- Time an agent logged in/out of the queue
- Review the number of answered/unanswered calls
- Average and longest wait time and more
- Call Back Feature
- Allow your customers to hang up and retain their position in the queue
- The customer is called back when an agent becomes available
- Call back notification emails are sent to the supervisor
- SLA Alerts
- Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
- Events are logged in order to meet customer service requirements
- SLA notification emails are sent to the supervisor
- Listen in, Listen and Whisper, and Barge in
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